[Our Perspective by Jennifer Rock and Michael Voss] Many companies are exploring how to communicate openly with their employees and customers in the right ways. We discussed the trend of transparent communication with James Carbary, host of the B2B Growth…
transparency
Transparency: The Whole Truth (sometimes), and Nothing but the Truth (occasionally)
[Our perspective by Michael Voss and Jennifer Rock] In this era of the 24-hour news cycle, heads of state with Twitter handles and wide-open kitchens in restaurants, it’s easy to assume transparency is a naturally occurring phenomenon – the inevitable result… Read More ›
A Toast to Courage and Compassion: Our Vote for the Best Employee Message of 2014
[Our Perspective by Michael Voss and Jennifer Rock] If you’ve ever glossed over an uncomfortable topic or stumbled through a sensitive conversation (and who among us hasn’t?), you know this: Good communication is often more difficult than it appears. That’s… Read More ›
It Was the Worst of Times – And the Best of Comms
[Our Perspective by Michael Voss and Jennifer Rock] We recently published a perspective on one of the most difficult projects a communicator can face – doing a good job delivering bad news about layoffs. Given the complexity and difficulty of… Read More ›